Hiring a full IT team was out of the question, but I still needed smarter processes. I wasn’t sure if AI would really help—until I read a post from Customerization about AI for small business https://www.customerization.ca/ai-for-small-business-real-tools-real-roi/. It gave real use cases I could relate to. We called them, and it was one of the best decisions we made. Their team helped us implement simple but powerful Zoho AI features that brought order to our chaos. Automations now handle our repetitive tasks, and our team is free to focus on value-driving work.
In cases where hiring a full tech team isn’t feasible, how can small businesses still achieve process automation and operational clarity by implementing easy-to-use AI features within their CRM system?